| Tuesday, March 14, 2006 | ||
|
TMNET TEMPORARY SERVICE DISRUPTION DUE TO INTERNATIONAL LINK OUTAGE TM Net Sdn Bhd would like to inform its customers that its Internet service is currently experiencing a slight drop in performance caused by several outages due to service degradation at some of its international links to China, Taiwan and the United States. This is due to the APCN2 (Asia Pacific Cable Network 2) submarine cable fault between Shantou, China and the South China Sea, near Philippines that occurred at 11.30 p.m. on 12th March 2006. The international providers are carrying out rectification works in stages and the restoration exercise is expected to be completed by Friday, 17 March 2006. Meanwhile, the company would like to inform its customers that this had caused major downtimes on several TM Net international transit and peering links, mainly to the said countries. As a result, TM Net is currently running slightly short on international capacity due to the problem. Therefore, some Internet users in Malaysia and other parts of Asia may be experiencing some delay when assessing content and websites hosted in Taiwan and China. TM Net has taken immediate action to divert some traffic through other back-up links in Taiwan and China to reduce the traffic congestion and is currently working closely with the cable restoration team for the cable failure that has occurred. We will be making an announcement as soon as services have resumed. TM Net Sdn Bhd apologizes for any inconvenience caused but at the same time we would like to assure you that what we are doing is necessary in order to restore the service as soon as possible. Customers can call the 24-hour TM Net Customer Interaction Centre at 1-300-88-9515 or 1-300-88-1515 from 8:00 a.m. till midnight or email at custcare@tm.net.my for further enquiries about the service. |
haihz.. very wai lo.. make my conection lag like hell... no choice, onli can wait...
0 comments:
Post a Comment